- Turnaround for orders is a week, at most. We ship Tuesday & Wednesday in order for you to receive the order before the weekend. Everything is baked to order.
All our products are available for shipping nationwide unless otherwise stated.
- We ship via UPS so no PO Boxes. You will receive an email with tracking once the order has shipped.
- If you desire your order to arrive for a special occasion or date, please mention the requested date in your order's notes, or reply to the confirmation email.
Please keep cakes frozen until ready to enjoy. Once defrosted, cakes are best enjoyed within 24 hours for full texture and flavor. Use all cakes within 72 hours, unless frozen. Unwrap the plastic bag and warm up for 30 seconds in a microwave or let sit out until it reached room temperature, 1-2 hours. Consume the same day or refrigerate. We use fresh, organic ingredients, Enjoy!
- Our standard shipping is via USPS Priority Mail 2 Day, and USPS estimates that all orders shipping via this method will arrive in 1-3 business days after being shipped. Please let us know if you'd prefer a faster method.
- We ship every beginning of the week. So all orders placed after Saturday evening, will ship the following Monday.
- Turn around time for shipping orders is currently 5-7 business days after cleared payment.
- Orders that are returned to us because of an incorrect address will only be resent at the buyer's request and the buyer is responsible for the additional shipping costs.
- Orders places from outside New York City should arrive to you within 2-3 business days after it was shipped.
- Delivery Email Confirmation is included on all orders.
- If you would like additional services like an upgrade to Express shipping or Overnight shipping on your order you must contact us before purchasing and extra fees will be applied.
It's important that you are absolutely happy with your purchase. If you are not satisfied with your order please reach out to us within three (3) business days after receiving your package.
If you received an item that was damaged through transit, please reach out to us within three (3) business days after you received your item with photos of the damages item and we can arrange to have it replaced.
We will do our best to contact USPS and file an investigation to find your package, but we are not responsible for any lost items through transit.
Furture Questions & Feedback:
Please email us at firstname.lastname@example.org