Shop Policies


Shipping

  • All items are shipped via USPS Priority Mail.
  • Turn around time for shipping orders is currently 5-7 business days after cleared payment.
  • Orders that are returned to us because of an incorrect address will only be resent at the buyer's request and the buyer is responsible for the additional shipping costs.
  • Orders places from outside New York City should arrive to you within 2-3 business days after it was shipped.
  • Delivery Confirmation is included on all orders.
  • If you would like additional services like an upgrade to Express shipping or Overnight shipping on your order you must contact us before purchasing and extra fees will be applied.

Return Policy

It's important that you are absolutely happy with your purchase. If you are not satisfied with your order please reach out to us within three (3) business days after receiving your package. 

Damaged Items

If you received an item that was damaged through transit, please reach out to us within three (3) business days after you received your item with photos of the damages item and we can arrange to have it replaced.

Lost Items

We will do our best to contact USPS and file an investigation to find your package, but we are not responsible for any lost items through transit.

Furture Questions & Feedback:

Please email us at info@twistercake.com